Shipping policy

Last updated: October 30, 2026

Where we deliver and ship from

OBOZS delivers to the United States only. Orders are dispatched from China. Our address in Glendale, California is our business contact and return address; it is not the dispatch warehouse.

Shipping cost

Standard shipping costs $5.99 USD per order, regardless of the number of items. Import duties are included in the product price. Applicable US sales tax, if any, is calculated and shown at checkout before payment. We do not add undisclosed handling charges.

Processing and delivery estimates

Order processing: 1–3 business days after payment confirmation.
Transit: 8–14 business days after dispatch.
Total estimated delivery: 9–17 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. These are estimates, not guaranteed delivery dates. Holidays, customs processing, severe weather and carrier disruptions can affect delivery. We will contact you if we cannot ship within the stated processing period, provide an updated estimate and give you the option to consent to the delay or cancel for a full refund. We will cancel and refund orders we cannot fulfill as required by applicable law.

Order cutoff

Our order-processing cutoff is 2:00 p.m. Beijing time (China Standard Time, UTC+8), Monday through Friday. Orders received after this cutoff, on weekends or public holidays begin processing on the next business day. US time-zone differences and daylight-saving time do not change this Beijing-time cutoff.

Tracking

When your order is dispatched, we will send the shipment details and available tracking information to the email address provided at checkout. Tracking may take time to update after the carrier receives the parcel.

Address changes and delivery problems

Please check your delivery address before ordering. Contact us promptly to request a correction or cancellation; changes are possible only while the order can still be stopped. If your parcel is late, lost, damaged or marked delivered but missing, contact us so we can investigate with the carrier and arrange an appropriate resolution. A carrier tracking status does not remove your rights under applicable law.

Import charges

Import duties are included in our prices. If a carrier requests an unexpected import-duty payment, contact us before paying so we can resolve it. You will not be asked to pay the same included duty twice.