A few things to know before your next find.
Where do you deliver, and where is my order dispatched?
OBOZS delivers to the United States only. Orders are dispatched from China. Our California address is for business contact and returns; it is not the dispatch warehouse. Import duties are included in product prices.
What does shipping cost?
Standard shipping costs $5.99 USD per order, regardless of the number of items. Prices are in USD. Any applicable sales tax and your full order total appear before payment.
How long will delivery take?
Allow 1–3 business days for processing after payment confirmation, plus an estimated 8–14 business days in transit after dispatch: 9–17 business days in total. Business days are Monday–Friday, excluding public holidays. These are estimates. If dispatch is delayed, we will explain the revised timing and your cancellation/refund options. Our processing cutoff is 14:00 Beijing time, Monday–Friday; orders received after the cutoff start processing on the next business day. See our shipping policy.
How can I track my order?
Use Track your order with the order details or tracking number provided for your shipment. Tracking can take time to update after dispatch. If a parcel is late, missing or shows delivered but cannot be found, contact us so we can investigate.
How do I choose the right bag?
Compare the dimensions, carrying options, strap details and materials stated on the product page with what you carry every day. Check device measurements rather than assuming that a bag fits every phone or laptop. If a detail is not listed, ask us before ordering.
Can I return an item if I change my mind?
Yes. Request a return within 30 calendar days of delivery by emailing info@obozs.com. No reason is required for a change-of-mind return. The item must be unused and in original condition, with its tags and included accessories. The buyer purchases the return label and pays postage. We charge no restocking fee. The original $5.99 delivery charge is not refunded for a change-of-mind return unless required by law.
Where do I send a return, and when will I receive my refund?
Email us before mailing a return so we can send instructions and match it to your order. The return address is OBOZS, 616 Ivy St, Glendale, CA 91204-1012, United States. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your payment provider may need additional time to post the credit. Read the full return policy.
What if the item is damaged, defective or incorrect?
Contact info@obozs.com with your order number and a description of the problem. Photos can help us investigate. We will arrange an appropriate remedy and cover reasonable required return shipping costs for a verified issue. Please wait for instructions before paying to send it back. Your mandatory consumer rights are not limited.
Can I cancel or change an order?
Contact us promptly. We can change or cancel an order only while it can still be stopped before dispatch. If it has shipped, the return process applies. We do not offer direct exchanges; return the original item and order the replacement, subject to availability.
Which payment methods can I use?
Available methods are displayed at checkout. The payment icons in our footer reflect methods enabled for this store. Checkout shows the complete amount before you pay. Never send passwords, verification codes or full card details by email.
Are you affiliated with the brands you sell?
OBOZS is an independent individual retailer, not a brand-owned store. We are not affiliated with or endorsed by the brands shown. Brand names identify the products offered.
How do I contact you?
Email info@obozs.com or call +1 (818) 334-2822. For order inquiries, include your order number and checkout email. Our contact page includes the full address and a Google Map. Visit Your privacy choices for privacy controls.